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We are a small team. When you write to us, a person -- not a bot -- reads your note. No scripts, no ticket numbers, no transfers between departments.
Most messages get a reply within four hours. Order questions within one business day.
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We answer in plain English. If we don't know the answer, we'll say so -- and then find someone who does. We don't outsource support.
-- the PrettSun team
Want to peek at the answers first?
Most common questions -- shipping, returns, the 365-night trial -- are answered in the FAQ.