A decade, in writing.

Who is covered

This Limited Warranty extends to the original retail purchaser of an eligible PrettSun mattress purchased directly from prettsun.com. It also applies to an eligible Twin 5-inch marketplace mattress when a PrettSun Warranty Benefits card was included in the package and the purchaser provides valid proof of purchase. Coverage begins on the date of delivery to the original purchaser and continues for ten (10) years from that date. The warranty is not transferable.

What is covered

During the 10 year term, we will repair or replace your Origin One mattress at no charge to you (excluding shipping, which is on us) if it exhibits any of the following under normal use:

• Visible body impressions deeper than 0.75 inch (19 mm) that are not the result of a soft, unsupportive foundation.
• Structural cracking, splitting, or collapse of a foam layer that is not caused by misuse or an improper foundation.
• Splitting or cracking of any foam layer that is not caused by misuse.
• Cover defects, including stitching failure, zipper failure, or fabric splitting, in years 1 through 5.
• Loss of edge support that prevents normal sitting or sleeping at the edge of the bed.

What is not covered

This Limited Warranty does not cover damage resulting from:

• Use of an inappropriate foundation, including a traditional box spring, a slatted base with gaps wider than 3 inches, or any base that does not provide uniform support.
• Misuse, abuse, neglect, or accident, including burns, cuts, water damage, or staining from spills.
• Use in a commercial setting, including hotels, short-term rentals, dormitories, or institutional environments, unless the mattress was specifically sold for that purpose.
• Normal increase in softness of the comfort layer, which is not a defect but the foam adapting to your body.
• Comfort preference, including a desire for a different firmness, height, or feel — please use the 365 night trial for that.
• Mattresses purchased from unauthorized resellers, second-hand marketplaces, or private sellers.

How long the coverage lasts

Coverage begins on the date of delivery shown in our records and continues for ten (10) years. Coverage is not extended when a mattress is repaired or replaced. A replacement mattress carries the remaining term of the original warranty, not a new 10 year term.

How to file a claim

Email support@prettsun.com with the following information. A person on our team will respond within one business day:

• Your order number and the name and email of the original purchaser.
• The delivery address, or the address the mattress was delivered to.
• Two or three photographs showing the issue from different angles.
• A short written description of what you are seeing and when it started.

If we determine the issue is covered, we will arrange a courier to inspect the mattress at your home. Most claims are resolved within ten business days of first contact.

Our remedy: repair or replace

At our option, we will either repair the defect or replace the mattress with the same or a comparable model. If your mattress has been discontinued, we will replace it with the closest current model. Replacement covers, comfort layers, or component parts may be new or reconditioned; the functional standard is "as good as the original."

Shipping and handling of warranty claims

For claims that can be resolved with a component (such as a cover swap in years 1 to 5), we ship the part to you at our cost. For covered claims requiring pickup of the full mattress, we arrange the courier at our cost within the contiguous 48 United States. If we ask you to arrange an approved shipment as part of a covered claim, we will reimburse documented shipping costs up to $80.

Transfer of ownership

This Limited Warranty applies only to the original retail purchaser and is not transferable by gift, inheritance, resale, or any other change of ownership.

Relationship to the 365 night trial

The 365-night trial applies only to direct purchases from prettsun.com. An eligible Twin 5-inch marketplace mattress that included a PrettSun Warranty Benefits card receives a separate 120-night sleep trial beginning on the delivery date. The card trial is requested through prettsun.com/warranty-claim and does not convert the order into a direct prettsun.com purchase. Marketplace orders without the card follow the trial, return, and refund terms of the platform or marketplace seller where the order was placed.

Disclaimer of implied warranties

To the maximum extent permitted by law, this Limited Warranty is in lieu of any other warranty, express or implied, including the implied warranties of merchantability and fitness for a particular purpose. Some states do not allow limitations on implied warranties, so this limitation may not apply to you.

Limitation of liability

PrettSun's liability under this Limited Warranty is limited to the repair or replacement of the mattress, as described above. We are not liable for incidental, consequential, or special damages, including but not limited to damages for personal injury, property damage, or loss of use, except as required by state law.

Governing law and disputes

For purchases made through prettsun.com, this Limited Warranty is administered by Hongkong Tseonsek Trading Co., Limited and governed by the laws of Hong Kong, without regard to conflict-of-law provisions. If a dispute cannot be resolved through our support team, any formal proceeding will be handled under the governing law stated above, unless mandatory consumer protection law gives you a different right in your place of residence. Nothing in this warranty limits any mandatory consumer protection rights that apply under federal law or the law of your state of residence.