From Houston to your bedroom, in about a week.
The Origin One ships rolled and boxed from our Houston warehouse. Free shipping to the continental United States. Most orders arrive in 5 to 7 business days. Tracking is live from the moment the carrier scans the box.
Where we ship
Coverage as of June 2026.
Coverage & timing
One table, all the numbers.
Order cutoff is 2pm Central Time. Orders placed after the cutoff ship the next business day. Tracking is sent by email the evening the label is created.
| Region | Processing | Transit | Cost | Carrier |
|---|---|---|---|---|
| Contiguous 48 Lower 48 · all ZIPs | 1 business day | 3 – 5 biz days | Free | FedEx Ground |
| Texas, Louisiana, Oklahoma Within 500 mi of Houston | Same day · if before 2pm CT | 1 – 2 biz days | Free | FedEx Ground |
Packaging & weight
One box, two people can carry it.
The Origin One ships in a single corrugated box, rolled and sealed. The box is sized to fit through a standard doorway and up most stairways without pivoting. We use a soy-based ink print and recycled-content cardboard.
- Dimensions42 × 42 × 110 cm · 16.5 × 16.5 × 43 in
- Weight~ 66 lb (30 kg) for a Queen
- MaterialRecycled corrugated cardboard · soy ink print
- HandlesTwo cut-out side handles, one top handle
- OpeningOuter bag is recyclable LDPE; the mattress is sealed in food-grade film
- Setup timeUnbox, unroll, cut the wrap — the bed is ready in 10 minutes
When something goes sideways
Lost, damaged, delayed. We handle it.
Carriers are usually excellent. When they are not, we own the outcome. Below is what happens in the three scenarios that can affect a delivery — and what to do if you experience one.
Lost in transit
If tracking has not updated in 5 business days, write to us. We file the carrier claim and ship a replacement at no cost to you within 48 hours of confirming the loss.
Damaged on arrival
Inspect the box before the driver leaves. If the box is visibly crushed or torn, accept it and note the damage on the delivery receipt. Then take two photos and email them to us. We replace at no cost.
Delayed
Carriers can hit weather, peak season, or local disruption. If your order is more than 3 business days past the latest estimated date, email us. Your 365-night trial still begins on the day the mattress is delivered.
Tracking your order
From label to doorstep, in five steps.
Tracking is sent by email the moment the carrier scans the box out of our Houston warehouse. We use FedEx for ground shipments, and we mirror every event on 17track.net so you can follow along in one place regardless of carrier.
- Label createdBox leaves our Houston warehouse. Tracking email is sent within 30 minutes.
- Picked up by carrierFedEx collects from our dock and scans the box into their network.
- In transitBox moves between regional sort facilities. Tracking events are mirrored on 17track.net.
- Out for deliveryBox is on the local delivery truck. Most carriers send a morning-of alert with a 4-hour window.
- DeliveredCarrier scans the box at your door. Our system logs delivery and starts the 365-night trial for direct purchases from prettsun.com.
Tracking · sample
1Z9999W99999999999Shipping FAQ
Common questions, short answers.
If your question is not here, write to support@prettsun.com. A person answers, usually within four hours.
Not at this time. Standard delivery is to your door. A Queen mattress ships in an approximately 66 lb box, so we recommend having two people available for moving and setup.
Not for standard ground shipping. FedEx and FedEx determine the local delivery date based on their route. We can hold the shipment at the local FedEx station for up to 7 days at no charge if you would like to delay the attempt. Email us after ordering to request a hold.
Yes, up until the moment the box is scanned out of our warehouse. After that, the carrier can redirect most ground shipments for a $14 address-correction fee, which we pass through at cost. Email us with the new address and your order number.